1.   About These Terms

These Terms and Conditions ("Terms") govern your use of the Lead Comply website at leadcomply.com.au, our AI compliance assistant Dan, our client portal at aml.leadcomply.com.au, and the compliance consulting services we provide.

"Lead Comply", "we", "us", and "our" refers to Lead Comply ABN 57 883 606 493. "You" and "your" refers to the person or business using our website or engaging our services.

These Terms apply to all visitors, users, and clients. We may update these Terms from time to time. The current version is always at leadcomply.com.au/terms. Your continued use of our website or services after any update means you accept the updated Terms.

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2.   Our Services

Lead Comply provides professional compliance consulting services to Australian businesses, including:

Service	What it involves
AML/CTF Tranche 2 Compliance	Program design, risk assessment, policy documentation, work instructions, forms and registers, staff training, AUSTRAC enrolment support, and ongoing compliance support for businesses subject to AUSTRAC Tranche 2 obligations
ISO 9001 Quality Management	Gap assessment, Quality Management System design, document development, internal audit preparation, and implementation support for ISO 9001:2015 certification
ISO 42001 AI Governance	AI Management System readiness assessment, gap analysis, and advisory services for ISO/IEC 42001:2023 compliance
Free Clarity Call	A 30-minute no-obligation consultation with to assess your compliance position and discuss your options
Client Portal Access	Secure online dashboard at aml.leadcomply.com.au for tracking compliance status — provided to clients as part of their engagement
Dan — AI Compliance Assistant	An AI-powered chat assistant on our website that answers general compliance questions and facilitates consultation bookings

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3.   Important — Our Services Are Not Legal Advice

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4.   Client Engagements and Fees

4.1   How an Engagement Starts

A client engagement begins when:

• You request and attend a free consultation and subsequently confirm in writing (including by email) that you wish to proceed with a paid service, and
• We confirm acceptance of your engagement in writing (including by email), and
• We issue an invoice or proposal that you accept

General enquiries, free consultations, and use of our website or AI assistant do not create a binding engagement or any obligation to pay.

4.2   Scope of Services

The specific services, deliverables, and fees for each engagement will be confirmed in writing before work commences — either through an email exchange, a proposal document, or an invoice. We will not commence paid work without your written confirmation.

4.3   Fees and Payment

Our fees are as quoted in writing for each engagement. Unless otherwise agreed:

• Invoices are due and payable within 7 days of the invoice date
• Payment may be made by bank transfer to the details on our invoice
• GST is applicable to all services provided in Australia and will be included in our invoice
• We reserve the right to pause work on an engagement where an invoice is overdue by more than 7 days, with reasonable notice to you

4.4   Changes to Scope

If you request additional work beyond the agreed scope, we will discuss the additional fees with you before proceeding. We will not charge for out-of-scope work without your prior written agreement.

4.5   Cancellations

If you need to cancel or postpone an engagement:

• Cancellations with more than 5 business days notice — no cancellation fee. Any work already completed will be invoiced at a pro-rata rate.
• Cancellations with less than 5 business days notice — we reserve the right to invoice for work already completed and reasonable preparation time.
• Scheduled consultation cancellations — please give us at least 24 hours notice so we can offer the time to another client.

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5.   Your Responsibilities as a Client

A successful compliance engagement requires your active participation. By engaging Lead Comply, you agree to:

#	Your responsibility
1	Provide accurate, complete, and timely information about your business, operations, and compliance situation when requested
2	Make relevant personnel available for consultations, training sessions, and information gathering in a timely manner
3	Review and implement compliance documents and programs in accordance with your obligations — Lead Comply designs the program, but implementation is your responsibility
4	Notify us promptly of any material changes to your business, designated services, or regulatory situation that may affect your compliance program
5	Seek independent legal advice for legal questions specific to your circumstances
6	Maintain the confidentiality of your compliance program and associated documents — do not share them with third parties without our consent or your own legal advice
7	Ensure all staff complete required AML/CTF or other compliance training within the timeframes specified in your compliance program

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6.   Intellectual Property

6.1   Lead Comply's Intellectual Property

All templates, methodologies, frameworks, tools, and systems developed by Lead Comply — including our AML/CTF document suite, ISO implementation frameworks, and AI agent technology — remain the intellectual property of Lead Comply.

6.2   Your Compliance Documents

Documents customised and delivered to you as part of your paid engagement — including your AML/CTF Program, policies, work instructions, and forms — are licensed to you for use in your business. Specifically:

• You may use, adapt, and update these documents for your own business compliance purposes
• You may not resell, license, or distribute these documents to third parties
• You may not present these documents as your own work product to a third party without acknowledging Lead Comply's involvement
• Lead Comply retains the right to use anonymised versions of document structures and methodologies in future client work

6.3   Website Content

All content on leadcomply.com.au — including text, graphics, logos, and the Dan AI assistant — is owned by or licensed to Lead Comply. You may not reproduce, distribute, or commercially exploit any content from our website without our prior written consent.

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7.   Confidentiality

7.1   Your Confidential Information

In the course of an engagement, you may share confidential business information with us — including your compliance position, risk profile, internal procedures, and staff details. We treat all client information as confidential and will not disclose it to third parties except:

• Where required by Australian law or a regulatory authority
• Where you have given us express permission
• To the extent necessary to deliver your engagement — for example, discussing your compliance position with a specialist we engage on your behalf with your knowledge

7.2   Our Confidential Information

You agree to keep confidential any non-public information we share with you about our methods, pricing structures, tools, or other clients. This obligation continues after your engagement with us ends.

7.3   Dan AI Assistant

Conversations with our AI assistant Dan are general compliance conversations — not confidential client consultations. Please do not share sensitive business information, personal details, or confidential documents through the Dan chat. For confidential discussions, contact us directly at info@leadcomply.com.au or book a consultation.

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8.   Limitation of Liability

8.1   What We Are Responsible For

Lead Comply will deliver services with reasonable care, professional skill, and in accordance with the agreed scope. If we make an error in a deliverable, we will correct it at no additional cost to you — provided you notify us within 30 days of delivery.

8.2   What We Are Not Responsible For

To the fullest extent permitted by Australian law, Lead Comply's liability to you is limited to the total fees paid by you for the specific engagement giving rise to the claim. We are not liable for:

• Any indirect, consequential, or special loss arising from your use of our services or website
• Regulatory penalties, fines, or enforcement actions by AUSTRAC, Standards Australia, or any other body
• Loss arising from your failure to implement, maintain, or update your compliance program
• Loss arising from inaccurate or incomplete information you provided to us during the engagement
• Any reliance on information provided through our website or AI assistant Dan — which is general guidance only, not legal advice
• Regulatory changes that occur after your compliance program is delivered — we recommend annual reviews to keep your program current

8.3   Australian Consumer Law

Nothing in these Terms limits any right you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). In particular, our services come with non-excludable guarantees under the Australian Consumer Law — including that services will be rendered with due care and skill. Where a guarantee cannot be excluded, our liability is limited to resupplying the services or paying the cost of having them resupplied.

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9.   Dan AI Compliance Assistant — Specific Terms

Our AI compliance assistant Dan is provided as a general information tool. By using Dan, you acknowledge and agree that:

#	Dan AI Terms
1	Dan provides general compliance information only — not legal advice, not a formal compliance assessment, and not a substitute for a professional engagement with Lead Comply
2	Dan's responses are generated by AI and may not reflect the most current regulatory position. Always verify current AUSTRAC guidance at austrac.gov.au for critical compliance decisions
3	Do not share personal information, sensitive business details, confidential documents, or client data through the Dan chat
4	Dan is designed to answer general compliance questions and facilitate consultation bookings — it is not a compliance program and does not replace professional advice
5	We may improve, modify, or discontinue Dan at any time without notice
6	Dan's conversation text is processed by Anthropic's Claude AI technology to generate responses. By using Dan, you consent to this processing for the purpose of generating a response to your question

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10.   Client Portal

Access to the Lead Comply client portal at aml.leadcomply.com.au is provided to clients as part of their engagement. By using the client portal, you agree to:

• Keep your login credentials secure and not share them with unauthorised persons
• Notify us immediately at info@leadcomply.com.au if you suspect your account has been accessed without authorisation
• Use the portal only for the compliance management purposes for which it was provided
• Not attempt to access other clients' data or any part of the portal beyond your authorised access

Portal access is provided for the duration of your active engagement with Lead Comply. We reserve the right to suspend portal access where fees are overdue by more than 14 days, or where access is being misused.

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11.   Website Use

By using leadcomply.com.au you agree to use our website lawfully and in good faith. You must not:

• Use our website in any way that breaches Australian law or causes harm to others
• Attempt to gain unauthorised access to any part of our website or systems
• Use automated tools to scrape, copy, or reproduce website content without our consent
• Submit false, misleading, or fraudulent information through any form on our website
• Interfere with or disrupt the operation of our website or servers

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites. Links do not constitute our endorsement of those sites.

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12.   Privacy

Your privacy is important to us. Our Privacy Policy at leadcomply.com.au/privacy-policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy is incorporated into and forms part of these Terms.

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13.   Ending an Engagement

13.1   By You

You may end an engagement with Lead Comply at any time by notifying us in writing. You will be invoiced for all work completed up to the date of termination, payable within 7 days of the final invoice.

13.2   By Lead Comply

We reserve the right to end an engagement where:

• You have not paid an overdue invoice after reasonable notice
• You have provided materially false or misleading information that affects our ability to deliver services
• Continuing the engagement would require us to act unlawfully or contrary to professional standards
• There has been a fundamental breakdown in the working relationship despite reasonable attempts to resolve it

Where we end an engagement, we will give you reasonable written notice. You will be invoiced for work completed up to the end of the engagement.

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14.   Resolving Disputes

We would always prefer to resolve any concern or dispute directly. If you have a concern about our services, please contact us first:

1. Email info@leadcomply.com.au with a clear description of your concern
2. We will acknowledge within 2 business days and work with you in good faith to resolve the matter
3. If we cannot resolve the matter informally within 14 days, either party may refer the dispute to mediation through the Australian Disputes Centre or a similar accredited body
4. If mediation is unsuccessful, the dispute may be referred to the courts of New South Wales

These Terms are governed by the laws of New South Wales, Australia. You and Lead Comply submit to the non-exclusive jurisdiction of the courts of New South Wales.

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15.   General

15.1   Entire Agreement

These Terms, together with any written engagement confirmation, proposal, or invoice we issue to you, constitute the entire agreement between us for the relevant services. They supersede any prior discussions, representations, or agreements unless expressly incorporated in writing.

15.2   Severability

If any provision of these Terms is found to be unenforceable or invalid under Australian law, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if it cannot be modified. The remaining provisions will continue in full force.

15.3   No Waiver

Our failure to enforce any provision of these Terms on one occasion does not waive our right to enforce it on another occasion.

15.4   Relationship

Lead Comply is an independent contractor. Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between Lead Comply and you.

15.5   Force Majeure

Neither party will be in breach of these Terms for any failure or delay caused by circumstances beyond their reasonable control — including natural disasters, government actions, power outages, or internet outages — provided the affected party notifies the other promptly and takes reasonable steps to minimise the impact.

15.6   Updates to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. The current version is always at leadcomply.com.au/terms. Material changes will be communicated to active clients by email.

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16.   Contact Us

If you have any questions about these Terms, please contact us:

Lead Comply
ABN	57 883 606 493
Email	info@leadcomply.com.au
Website	leadcomply.com.au
Terms URL	leadcomply.com.au/terms
Privacy Policy	leadcomply.com.au/privacy-policy
Response time	We respond to all enquiries within 2 business days