✅ Your personal information stays in Australia.
Lead Comply's website, client portal, and booking systems are all hosted on Australian servers. When you submit your details through any Lead Comply form or system, that information is collected and stored in Australia.
We do not sell, rent, or trade your personal information to anyone — ever.
1. Who We Are
Lead Comply (ABN 57 883 606 493) is an Australian compliance consulting business providing AML/CTF Tranche 2, ISO 9001, and ISO 42001 advisory services to Australian small and medium businesses. We are based in Australia, our team is in Australia, and our systems are hosted in Australia.
| Business name | Lead Comply |
| ABN | 57 883 606 493 |
| Contact | info@leadcomply.com.au |
| Website | leadcomply.com.au |
| Privacy Policy URL | leadcomply.com.au/privacy-policy |
| Governing law | Privacy Act 1988 (Cth) and Australian Privacy Principles |
2. What Information We Collect and Why
We collect the minimum information necessary to provide our services. Here is exactly what we collect and why:
| What we collect | Why we collect it |
|---|---|
| Name, email, phone number | To respond to your enquiry and schedule your free consultation |
| Business name and type | To understand your compliance situation before we speak with you |
| Service interest | So we can prepare a useful and relevant consultation |
| Compliance-related business information | To deliver the compliance services you have engaged us for — only collected once you are a client |
| Website usage data | To understand how visitors use our site so we can improve it — this data is anonymised and aggregated |
3. Where Your Information Is Stored
This is something we take seriously and want to be completely clear about.
| System | Hosted In | What It Stores |
|---|---|---|
| leadcomply.com.au website | Australia ✅ | Website content, blog, service pages |
| Consultation booking form | Australia ✅ | Your name, email, phone, business details |
| Client portal (aml.leadcomply.com.au) | Australia ✅ | Client compliance records and dashboard |
| Email correspondence | Australia ✅ | Emails to and from info@leadcomply.com.au |
4. Our AI Compliance Assistant — Dan
We want to be upfront and clear about how our AI assistant works, because we think transparency here is important.
How we designed Dan to protect your privacy.
Dan answers general compliance questions — things like how AML/CTF Tranche 2 applies to real estate agents, what ISO 9001 involves, and what AUSTRAC deadlines look like. Dan is specifically designed not to collect your personal information.
If you share personal details in the chat, Dan will redirect you to our secure Australian booking form — where your details are stored on Australian servers.
Here is the full picture of how Dan works:
- Dan answers general compliance questions only — not personal or sensitive information
- Dan does not ask for, collect, or store your name, email, phone number, or business details
- All personal details you provide go through our Australian-hosted booking form
- Dan uses Anthropic's Claude AI technology to generate responses. Conversation text is processed to generate a reply and is not stored or used to train AI models
- Dan can search the web for current AUSTRAC guidance and regulatory updates — so his information is always current
Because Dan handles general compliance questions only — not personal information — your privacy is protected by design, not just by policy.
5. Who We Share Your Information With
We do not sell, rent, or trade your personal information to anyone. Full stop.
The only circumstances in which we share information are:
- Technology providers who help us operate our website and systems — under strict confidentiality agreements. These providers are used only to the extent necessary to deliver our services to you.
- Regulators or law enforcement — only where required by Australian law.
- With your explicit consent — for any other purpose.
We do not use your information for advertising, we do not profile you for third-party marketing, and we do not participate in data broker arrangements of any kind.
6. How We Protect Your Information
We apply practical, real security measures — not just policy statements:
- All Lead Comply websites use encrypted connections (SSL/TLS) — you will see the padlock in your browser
- Our client portal uses password-protected login with session security
- Access to client information is limited to Lead Comply personnel who need it to do their job
- We do not store passwords in plain text
- We use reputable Australian-hosted providers with their own security practices
If you ever have a concern about the security of your information, contact us immediately at info@leadcomply.com.au.
7. How Long We Keep Your Information
We keep your information only as long as we need it:
| Information | Retention period | Why |
|---|---|---|
| Consultation enquiries | 3 years | In case you come back to us, so we have context |
| Client engagement records | 7 years | Required by Australian law for compliance and tax records |
| AML/CTF compliance records | 7 years min. | Required by the AML/CTF Act 2006 |
| Marketing opt-out records | Permanent | To make sure we never contact you again once you opt out |
When information is no longer needed, we delete it securely — paper records are shredded and electronic records are permanently deleted.
8. Your Rights
Under Australian privacy law, you have real rights — and we will honour them:
| Your right | What it means in practice |
|---|---|
| See your information | Ask us what information we hold about you and we will tell you within 30 days |
| Correct your information | If anything is wrong or out of date, we will fix it promptly |
| Stop marketing emails | Unsubscribe at any time using the link in any email we send. Done within 5 business days. |
| Make a complaint | If you believe we have mishandled your information, tell us and we will sort it out |
To exercise any of these rights, email info@leadcomply.com.au with the subject line "Privacy Request". We will acknowledge within 2 business days and respond fully within 30 days.
9. If Something Goes Wrong
We would always rather you come to us first. If you have a privacy concern, email info@leadcomply.com.au and we will work to resolve it. We take these seriously.
If you are not satisfied with how we have handled your concern, you can contact the Office of the Australian Information Commissioner (OAIC) — the independent regulator for privacy in Australia:
| Office of the Australian Information Commissioner | |
|---|---|
| Website | oaic.gov.au |
| Phone | 1300 363 992 |
| enquiries@oaic.gov.au | |
10. Updates to This Policy
If we make meaningful changes to this policy, we will update the date above and let existing clients know by email. The current version is always available at leadcomply.com.au/privacy-policy.